​Customer-Centric, Transparent, Reliable.
At Sugra Enterprises, we prioritize our customers' satisfaction, which is why our store policies are thoughtfully crafted to ensure a seamless shopping experience. With transparency as the foundation, we provide clear and concise guidelines regarding returns, refunds, shipping, privacy, and more. We believe in open communication and strive to exceed your expectations by delivering reliable and consistent processes.
Our customer-centric approach means that your needs and concerns are our top priority. We are committed to providing exceptional customer service, promptly addressing your queries and resolving any issues that may arise. With our store policies in place, we aim to build trust, foster transparency, and create a shopping environment where you feel valued and supported. Shop with confidence, knowing that our policies are designed to make your experience smooth, reliable, and enjoyable.
Store Hours
Everything You Need to Know
Opening Hours: Our store is open from 9:00 AM to 6:00 PM on Monday through Saturday. During these hours, our team is available to assist you with your shopping needs.
Holiday Hours: During the holiday season, our store hours will be adjusted to accommodate festive celebrations. We will be closed on some of the holidays, Which we will duly notify if possible. We wish you a joyful holiday season and look forward to serving you during these special times.
​
Note*
Please note that these store hours are provided as an example and may not reflect the actual operating hours of any specific store. We recommend checking the store's website or contacting them directly for accurate and up-to-date information regarding their hours of operation.
Shipping Policy
Secure Transactions and Timely Deliveries
At Sugra Enterprises, we strive to provide a seamless shopping experience for our valued customers. Our shipping policy ensures that your order is processed and delivered efficiently.
Payment Confirmation: To initiate the shipping process, we require full payment before dispatching your order. This helps us maintain transparency and enables us to promptly process and fulfill your request.
Timely Delivery:
Once payment is received and confirmed, we quickly prepare your order for shipment. The delivery time depends on the location where the order is placed. We work with trusted shipping partners to ensure your package reaches you in a timely manner. Please note that delivery times may vary due to factors beyond our control, such as local logistics or unforeseen circumstances.
Transparent Communication:
We believe in keeping you informed about the progress of your shipment. Once your order is dispatched, we provide tracking details so you can monitor the movement of your package. This ensures transparency and allows you to plan for the arrival of your order.
Multiple Shipments:
If you have ordered multiple items available in different locations or warehouses, your order may be shipped in separate packages. This is done to expedite delivery, and any additional shipping charges will be communicated clearly during the ordering process.
We appreciate your trust in Sugra Enterprises. Our shipping policy is designed to prioritize secure transactions and timely deliveries. If you have any further questions regarding our shipping process, please feel free to reach out to us.
Privacy Policy
What You Need to Know
At Sugra Enterprises, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide to us. By using our services, you consent to the terms described below.
​
Information Collection:
We may collect personal information such as your name, email address, phone number, and billing address when you interact with our website or make a purchase. This information is necessary for order processing and to provide you with a seamless shopping experience.
​
Data Usage:
The information we collect is used to fulfill your orders, process payments, communicate with you about your purchases, and deliver exceptional customer service. We may also use your information to personalize your shopping experience and provide you with relevant product recommendations or promotional offers.
​
Data Security:
We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your data is securely stored on our servers and is only accessed by authorized personnel for the purposes mentioned in this policy.
​
Third-Party Disclosure:
We do not sell, trade, or otherwise transfer your personal information to third parties unless required for order fulfillment or as mandated by law. We may share your information with trusted partners who assist us in operating our website or conducting our business, as long as they agree to keep your information confidential.
​
Cookies and Tracking:
Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage information. These tools help us analyze trends, gather demographic information, and improve our website's functionality. You have the option to disable cookies in your browser settings, but please note that this may impact certain features of our website.
​
External Links:
Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their respective privacy policies when accessing their platforms.
​
Consent and Modifications:
By using our website or providing your personal information, you consent to the terms of this Privacy Policy. We reserve the right to modify or update this policy at any time. Any changes will be posted on this page, and it is your responsibility to review the policy periodically.
​
Note*
If you have any questions or concerns about our Privacy Policy, please contact our customer service team. We are dedicated to protecting your privacy and providing a secure and enjoyable shopping experience.
Guarantee Policy
Everything You Need to Know
At Sugra Enterprises, we stand behind the quality and craftsmanship of our products. We offer a guarantee on select items, providing you with peace of mind and assurance of their durability and performance. Please carefully review the following guarantee policy:
​
Eligible Products:
Our guarantee applies only to specific products that are explicitly mentioned at the time of purchase or indicated on the product description. These products have been carefully selected and tested to meet our stringent quality standards.
​
Guarantee Duration:
The duration of the guarantee varies depending on the product and is specified at the time of purchase.
​
Coverage Details:
The guarantee covers manufacturing defects and functional failures that occur under normal use. It does not cover damage resulting from misuse, accidents, or unauthorized modifications. Proof of purchase may be required when submitting a guarantee claim.
​
Guarantee Claim Process:
If you encounter any issues with a guaranteed product during the covered period, please contact our customer service team within the specified timeframe. We will guide you through the claim process, which may involve providing additional information, returning the product, or arranging for a repair or replacement.
​
Exclusions:
The guarantee does not cover normal wear and tear, cosmetic damage, or damage caused by improper handling, neglect, or unauthorized repairs. Additionally, it does not cover products that have been tampered with or used in a manner inconsistent with their intended purpose.
​
Sole Discretion:
The decision to repair, replace, or refund a guaranteed product rests solely with [Your Company Name]. We reserve the right to assess and determine the validity of each guarantee claim based on our assessment of the reported issue and the product's condition.
Legal Rights: This guarantee does not affect your statutory rights as a consumer, which may vary based on your jurisdiction.
​
We are committed to providing you with high-quality products that meet or exceed your expectations. Our guarantee reflects our confidence in the craftsmanship and performance of select items. Should you have any questions or need assistance with a guarantee claim, please reach out to our customer service team. We value your satisfaction and will strive to resolve any issues promptly and fairly.
Pricing Policy
The Information You Need to Know
At Sugra Enterprises, we believe in fair and transparent pricing. Our Pricing Policy aims to provide clarity and ensure that you understand how we determine the prices of our products. Please review the following details regarding our pricing practices:
​
Competitive Pricing:
We strive to offer competitive prices for all our products. We regularly monitor the market to ensure that our prices align with industry standards and provide you with the best possible value for your investment.
​
Product Value:
We consider various factors when determining the prices of our products, including the quality, features, materials used, and the effort put into their creation. We aim to strike a balance between affordability and the value our products deliver to you.
​
Pricing Accuracy:
We make every effort to ensure that the prices displayed on our website, in-store, or in promotional materials are accurate and up to date. However, occasional errors or system glitches may occur. In such cases, we reserve the right to correct any inaccuracies and inform you promptly of any price adjustments before completing your purchase.
​
Promotions and Discounts:
From time to time, we may offer promotions, discounts, or special offers on select products. These promotional prices are valid for a limited time and subject to specific terms and conditions. We may also provide loyalty programs or exclusive discounts for our valued customers as a token of appreciation.
​
Taxes and Additional Charges:
The prices displayed on our website or in-store may not include taxes or additional charges. Depending on your location and the nature of the products or services, applicable taxes, customs duties, or shipping fees may be added during the checkout process. We will clearly communicate these additional charges to you before finalizing your purchase.
​
We are committed to providing you with transparent pricing and ensuring that you receive fair value for your investment. If you have any questions or require further clarification regarding our Pricing Policy, please don't hesitate to contact our customer service team. Your satisfaction is our priority, and we are here to assist you throughout your shopping experience.
Terms and Conditions
What You Need to Know
Terms and Conditions:
Welcome to Sugra Enterprises. These Terms and Conditions govern your use of our website and any transactions made with us. By accessing or using our website, you agree to comply with these terms and conditions. Please read them carefully:
​
1. Use of Website:
a. You may browse our website for personal, non-commercial purposes. Any unauthorized use, including but not limited to modifying, distributing, or reproducing our content, is strictly prohibited.
b. We reserve the right to suspend or terminate your access to our website if you violate these terms and conditions.
​
2. Product Information:
a. We strive to provide accurate and up-to-date product information, including descriptions, specifications, and pricing. However, errors or omissions may occur. We are not liable for any inaccuracies, and we reserve the right to correct any errors or update information at any time.
​
3. Intellectual Property:
a. All content on our website, including text, graphics, logos, images, and software, is the property of Sugra Enterprises and is protected by intellectual property laws. Unauthorized use or reproduction of our content is strictly prohibited.
​
4. User Accounts:
a. Creating an account on our website is optional but may provide you with additional benefits and convenience. You are responsible for maintaining the confidentiality of your account information and restricting access to your account.
b. You are solely responsible for all activities that occur under your account, and we are not liable for any unauthorized use.
​
5. Orders and Payments:
a. Placing an order with us constitutes an offer to purchase the selected products. We reserve the right to accept or decline your offer.
b. Payment is required at the time of placing the order. We accept various payment methods, which are clearly specified during the checkout process.
c. Prices, taxes, and shipping charges are specified on our website and may be subject to change without notice. You are responsible for any applicable taxes or duties as per Indian regulations.
​
6. Shipping and Delivery:
a. We strive to process and ship orders promptly. Delivery times may vary depending on your location within India and the availability of the products. We are not responsible for any delays caused by third-party shipping carriers.
b. The risk of loss or damage to the products transfers to you upon delivery. Please carefully inspect the products upon receipt and notify us of any damages or discrepancies.
​
7. Returns and Refunds:
a. Our Return and Refund Policy governs the process and conditions for returning products and seeking refunds. Please review this policy carefully before making a purchase.
​
8. Limitation of Liability:
a. We make reasonable efforts to ensure the accuracy and reliability of our website and products. However, we are not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website or any products purchased from us.
​
9. Governing Law and Jurisdiction:
a. These terms and conditions are governed by the laws of India. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts in Coimbatore, Tamilnadu, India.
​
By using our website and engaging in transactions with us, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns, please contact our customer service team.